Returns & Exchanges

At The Lab Co., we want you to be completely satisfied with your beauty ritual. If a product doesn't meet your expectations, we offer a 30-day return window for items in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original packaging to ensure they remain protected during transit to our quality control facility.

• 3.
  Label and Ship

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection and Refund

  Once our lab team verifies the condition of your return, we will process your refund to the original payment method within 5-7 business days.