Frequently Asked Questions
Everything you need to know about your science-backed beauty journey.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Are The Lab Co. products cruelty-free and vegan?
Yes, all our formulations are 100% cruelty-free and vegan. We never test on animals and ensure our ingredients are ethically sourced.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days for a full refund or exchange, provided the product is at least 50% full.
How can I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to the US, Canada, and the UK. We are working on expanding our laboratory reach to more countries soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.